FAQs
Q1: How long will my order take to arrive?
A: Orders within India typically take 5-7 business days for metros and 7-10 days for other areas. International deliveries usually take 7-10 working days after dispatch.
Q2: Do you offer free shipping?
A: Yes! We offer free shipping across India on all orders*. (t&c Apply)
Q3: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Q4: How do I know which crystal is right for me?
A: You can explore our website’s detailed product descriptions or reach out to our support team for personalized recommendations.
Q5: How are your crystals packaged?
A: Crystals are carefully packed in sturdy, brand-specific boxes with waterproof pouches to ensure safe delivery.
Q6: Can I cancel or change my order?
A: Orders can be canceled or modified only before they are shipped. Please contact us immediately if you wish to make changes.
Q7: What if my order is lost or delayed?
A: Contact us at care.divinocrystal@gmail.com if your order hasn’t arrived within the expected timeframe. We will coordinate with our courier partners to assist you.
Q8: Are there any customs duties for international orders?
A: Yes, any customs fees, taxes, or import duties are the responsibility of the customer as per their country’s regulations.
Q9: Where should I connect for any personalize o or bulk Order ?
A: please write to us at care.divinocrystal@gmail.com. We’re here to help!
